ORDER CHANGES + CANCELLATIONS

Once your order has been processed for shipment, we are unable to alter or accept any cancelations. For assistance, please contact our customer service team at orders@inesdisanto.com or via telephone at 866-899-INES.


ONLINE RETURN POLICY

Ines Di Santo makes every effort to ensure your satisfaction with your online purchase. If you have received an item in error or a damaged product, please contact our customer service team at orders@inesdisanto.com or via telephone at 866-899-INES. We will only accept returns on any merchandise that has been received damaged or incorrect within 14 days. All items must be returned in original condition with tags and sent back in protective packaging. Refunds will not be provided outside of this 14 day period. Once an item has been returned, an email will be sent confirming the refund has been processed. All fees associated with shipping, duties, taxes and clearance fees cannot be refunded. 

Products purchased online cannot be returned at the Ines Di Santo Flagship store.  

Ines Di Santo reserves the right to refuse the return of any item that does not conform to our policy. 

All orders are final sale with no exceptions. 


PRODUCT AVAILABILTY

INES x CINER ACCESSORIES

All INES x CINER products offered are made-to-order. Email confirmations will be sent once your online order has been received. Once the order has been received and processed, a confirmation email will be sent with details of your order.


SHIPPING + DELIVERY

All domestic orders are shipped via USPS expedited service and sent with required signature on delivery. Please allow for 2 business days to process your order. A confirmation email will sent confirming all details of your order and estimated ship date.

INES x CINER ACCESSORIES

For INES x CINER accessories, please allow for 2 business days to process your order and a 21 day completion period. All items are made-to-order and require this turnaround time.


PRICING, PAYMENT + SALES TAX

All prices listed on our website will be stated in U.S. currency. Should there be an error in pricing displayed, we will contact you to notify you of this error. 

Ines Di Santo charges state taxes for all orders processed online. The sales tax quoted online may vary from the actual cost and will be calculated at the time your order is processed.